This site has no contact form on purpose. A form waits until someone reads it, and a wet ceiling will not wait. Call the 24/7 dispatch line, describe what is happening, and the next step is arranged on that call.
For questions that are not urgent, such as a note about a past job or a general question, email contact@picoriverawaterdamagepros.com.
What to have ready when you call
You do not need to prepare much. A few details help the dispatcher move quickly, and you can give them from your phone while standing in the room.
- The street address and the nearest cross streets
- What happened and roughly when it started
- Whether water is still flowing or pooling
- Which rooms or floors are wet
- Whether you could shut off the main water valve
- Whether the power is still on in wet areas
- Your insurance company's name, if you have it handy
- Photos of the damage, taken before you move anything
Photographs and notes matter more than people expect. The California Department of Insurance advises homeowners to take pictures and keep records of cleanup and repair costs, so start your record now, even before the crew arrives.
If it is an emergency right now
Some situations need a different first call than ours.
Electrical or gas risk
If water is touching outlets, a panel or appliances, or you smell gas, get everyone out and call 911 or your utility before calling us.
Water you can stop
If a supply line is gushing and the main valve is reachable and dry, shut it off. Then call the 24/7 line.
Sewage or storm water
Keep people and pets out. Do not wade through it. Call the line and wait for guidance.
Everything else
Lift small valuables off wet floors, open nothing that is behind a wet ceiling, and call.
Describe the damage to a live dispatcher and get a clear next step.
☎ Call (562) 271-5850Where we are
The business address is 8600-8800 Whittier Blvd, Pico Rivera, CA 90660, in the Pico Rivera Plaza shopping center area. The map below is centered on that address. Crews are dispatched to you, so you do not need to visit before or after a job.
The dispatch area includes Pico Rivera, Whittier, Downey, Montebello and Santa Fe Springs. Before calling about a specific service, you can browse all services to see which one matches your damage.
Map of our Pico Rivera address
Frequently asked questions
The line is open 24 hours a day, 7 days a week, including holidays. Same-day response is offered when a crew is available.
Calls are meant to be answered live. If you reach voicemail, leave your address and a number and call again if the situation is urgent.
The dispatcher can explain how pricing works. A real number comes after someone sees the loss, and scope and price are explained before work starts.
Crews work at your property, so a visit is not needed. Use the phone for anything urgent.
Water on the floor right now? The dispatch line is open 24/7.
☎ Call (562) 271-5850